Returns

At the Women’s Hat Shop, we are committed to making Customer satisfaction our #1 goal. With this in mind, we will accept returns of items for refund or exchange within 3 business days of receipt of merchandise. As we do not sell “used” items, all merchandise must be unworn and in original condition.

Since many of our items have information and/or security tags, removal of these tags voids this return policy.

Please follow these steps to ensure that your return will be handled accurately and quickly:

1. Contact our Customer Service department within 3 business days of receiving your merchandise, by sending an email explaining the problem to: customerservice@womenshatshop.com

Please include your complete contact information (including daytime phone number) should we need to contact you for further information regarding your return.

2. Our Customer Service Representative will give you a "Return Authorization Number". The RA# must be clearly written on the outside of the shipping box. Also include a note inside the box with your contact info and the RA#. This number will allow us to identify your package for processing. You will be asked for this number when inquiring on your return/exchange. Items received without the authorization number on the exterior of the package will be refused.

3. Returned items must be received by us within 10 business days of receiving your RA#. Items received after this timeframe will incur a restocking charge and refunds will be issued in the form of a store credit only.

4. When we receive the returned item, we will process your return/exchange in a timely manner. We will inspect the returned item to ensure that it is unworn and in original condition. This process usually takes 3 business days.

5. If the returned item has any kind of tag on it, removal of the tag will void any return. Do not remove any tags. If the returned item shows signs of wear, damage, or alteration, this will also void the return. Should the return be voided, it will be sent back to you at your expense.

6. Pack the returned item carefully and insure the box through UPS. Please email us the tracking number upon shipping. This allows us to help track the package if any problems occur. We are not responsible for hats damaged in shipping.

7. Shipping charges are not refundable unless the return/exchange is the result of our error. Shipping charge reimbursements will be made for ground rates only.

8. Make sure that the box that you return the item in is in good, strong condition. If the box that we sent the item to you in is now weak or damaged, please use a new box to return your hat in.

Return hats to:

Women’s Hat Shop
c/o Gallery of Wigs, Inc
Attn: Customer Service Dept
3434 Edwards Mill Road
Suite 108
Raleigh, NC 27612
USA

RA#: ____________________________